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Holly Stiel

Holly Stiel, M.A. is a pioneer in the field of customer service. Nearly 25 years ago, she walked into the international convention of Les Clefs d’Or in Vienna as the first American woman admitted to the exclusive international concierges’ association. Stiel single-handedly started the concierge department at San Francisco’s Grand Hyatt, and was the chief concierge for 16 years. Her leadership served as the model throughout the Hyatt Corporation. Stiel’s hands on experience enriches her powerful presentations. This is what sets her apart from other speakers and trainers in the field. It has made Stiel one of America’s foremost authorities on service and hospitality. Clients include: Nordstrom, Disneyland, Hewlett Packard, Advanced Micro Devices, Motorola, Pebble Beach, Vail Associates, Canadian Airlines, and Bank of America. Stiel has also been featured as the keynote speaker at many professional organizations, including the Hotel Sales Marketing Association, Meeting Planners International, The California Governor’s Conference on Tourism, Professional Association of Innkeepers International, The Bank Marketing Association , Society of Human Resource Management, and the Association of Homecare Providers. Stiel is the author of Ultimate Service, The Complete Handbook to the... Next

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