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Jim McCann

President of 1-800-FLOWERS, Jim McCann transformed a struggling $500,000 company into a $250 million industry leader, and he did it with a management style based on his understanding of human behavior learned as a social worker, rather than the focus on business behavior taught in most business schools. McCann is that rare corporate leader who recognizes that management consists of more than keeping track of profit and revenue. Rather, it requires an understanding of people, what McCann calls a “contact economy.” It also requires an eclectic approach to business, rather than the rigid adherence to any one school of thought. As the world's largest florist, 1-800-FLOWERS operates through three “access channels” (the 1-800 number, a growing chain of retail outlets, and the pioneering Web site), and McCann has proven himself a visionary with all three. His interactive division, in particular, is a model for profitability and business expansion through the Internet. McCann's humanitarian efforts, combined with his entrepreneurial wisdom, have been widely recognized in the business community.

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